Why conventional CRM requirements gathering is flawed...
The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:
Setup Your Own TinyURL Like Redirection Service in
Learn how to setup a TinyURL like URL shorterning service on your website with Google Short Links. Tiny URLs are easy to remember and can be shared on email, IM or Twitter without...
Read more about Setup Your Own TinyURL Like Redirection Service in 2 Minutes...Amazon and Pownce Shut Down APIs
Amazon has announced that they will no longer be supporting the Alexa Web Search API. This web service has been in operation since December 2005 and offered developers access to Alexa's underlying search engine. Note, this search API is different...
Read more about Amazon and Pownce Shut Down APIs...Draw Perfect Shapes using Dabbleboard
Dabbleboard is an awesome online whiteboard tools that turns your random mouse scribbles into perfect shapes.
For instance, if you like to add a rectangle or oval on to the dashboard, just draw an approximate sketch with the mouse and Dabbleboard...
Read more about Draw Perfect Shapes using Dabbleboard...Writing iPhone Applications from Apple Engineers
iPhone Tech Tour: Learn about the tools you need to create great iPhone applications, then work with the experts to optimize your code, refine your user interface, and apply the knowledge you gain from the sessions to enhance the capabilities of...
Read more about Writing iPhone Applications from Apple Engineers...Microsoft and Concentrix
British customer relationship management specialist and IT vendor Concentrix is now providing Microsoft Dynamics CRM 4.0 as a hosted offering.
Concentrix has been implementing Microsoft Dynamics CRM as an on-premise product within businesses for...
Read more about Microsoft and Concentrix...Parsing The Cloud
Dan Woods provides an interesting analysis in Forbes, Parsing The Cloud, on where Cloud Computing may be going next. He makes a good case that the cloud will become more complex and diverse. He offers four drivers of this diversity. ...
Read more about Parsing The Cloud...