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Search Success with Google AdWords


The Salesforce for Google AdWords hands-on lab was one of the most impacted sessions of Dreamforce 2007. Unlike many of the track sessions which will be posted to YouTube and/or Google Video this week, a hands-on lab doesn't lend itself well to an...
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Lessons from the Holiday Season: Optimize


Everyone puts on a little weight during good times Ė vacations and holidays are notorious times for over eating, relaxed behavior and good feelings. Well for businesses, the vacation has come to an abrupt end. After years of easy credit and a...
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On CRM and User Acceptance Testing...


Having sat through countless sales presentations over the years where vendors have rhapsodized about their carefully honed implementation methodology I can observe that the reality rarely measures up to promise of the...
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Yay, PayCycle!


Ever wondered where your paycheck comes from? I mean, actually comes from? How itís calculated and tracked? Printed? Deposited? How taxes are paid on it? Chances are, thereís a hardworking soul in your organization who tangles with payroll software...
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Websites - Great Customer Service?


Yesterday a friend of mine directed me to a web site that I was not familiar with, getsatisfaction.com. Itís an interesting idea. The company is offering a Web 2.0 customer service solution for everyone/anyone about any product or service while at...
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Krugman's Nobel Winning Theory and Software Indust


Paul Krugman won the Nobel in Economics today. Before you jump, I know its not a real Nobel prize. I have enjoyed his writings on New York Times along with other favorite economists like the one's behind Cafe Hayek - who funnily enough or sadly...
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